18 06, 2018

The virtuous relationship between Customer Experience and Collaborator Program Ambassador

By | 2018-08-27T17:40:26+00:00 18 June 2018|Employee Experience|

Companies have massively embarked on digital strategies. It is both a major organizational change and an in-depth evolution of all sales and customer relationships. At the center of these changes, it is the "real" people in direct contact with the customer that we are interested. Indeed, despite an omnipresent place of the virtual, it is above all human relations that are at the heart of customer service.

4 06, 2018

The 7 strengths of a listening manager

By | 2018-08-27T17:44:44+00:00 4 June 2018|Management|

Agile organizations are on the rise. We also talk about agile methods, agile operations, liberated business. What about the job of manager? How is it transformed under the constraint of agility? To increase the virtuous circle of ThKs within your organization, it is necessary that an agile and caring manager accompanies your employees.