30 07, 2018

The power of the compliment and the virtues of benevolence

By | 2018-08-27T17:17:12+00:00 30 July 2018|Benevolence and positive thinking|

"Nothing gives rise to more productivity and commitment than sincere appreciation," says Hans Poortvielt, at the initiative of World Compliment Day in March. "A sincere and personal compliment costs nothing and its impact on the recipient is huge." The compliment and benevolence in business give a balm to the heart! They reinforce self-confidence and above all trust in the relationship to others.

20 07, 2018

The importance of customer relationships

By | 2018-08-27T17:20:12+00:00 20 July 2018|Client experience|

Companies that have been focused on their products for a long time are now forced to change their priorities by focusing on the needs and expectations of their customers: the need for human contact with listening, understanding, empathy and taking into account its singularity ... And if the new name of the customer relationship was human relationship ?