Answers to the most frequently asked questions
The collaborator who receives the notice can notify the ThKs team via the dedicated button report abuse.
The ThKs team after analysis, will advise the customer that there are other channels to talk about the company or its products and that his opinion has been transferred (to the dedicated service of the company).
The client company invites its customers to give feedback on its staff, including POS advertising in the premises, posters, e-mailing, communication on social networks.
We also have “recommendation cards” that the employee can give to the client.
Employees who engage in the ThKs approach independently may use our digital communication kit and / or recommendation cards, depending on the nature of the customer relationship (remote or face-to-face).
Yes, this does not call into question his loyalty to his company (unless a specific computer charter is established in the company)
Yes of course !
The interest of ThKs is to keep all the advice received throughout his career. The company keeps a completely anonymous copy of the data when you leave.
No, our priority is to protect the user and his data first and foremost, which means that no user profile is referenced in the search engines.
Your customer information and returns are stored in our secure databases and remain in Europe (in standardized ISO-27001 data centers). To communicate with you, we use an encrypted communication channel called SSL.
No, if the notice is directed towards the person appointed and that it respects our CGU, that is to say that it is not insulting, nor discriminatory, the opinion is preserved.
For the record, opinions concerning the company or the product and less the collaborator directly, will be removed from the collaborating profile and transmitted directly to the relevant department indicated by your company.
Our Terms and Conditions mention that inappropriate words such as insults are a deletion clause on ThKs.
As such, we have developed an API that tells us in real time if a notice is to moderate. The user can also notify the team ThKs via the button “report abuse”, the opinion will be studied and if necessary moderate.
ThKs, is the collaborative