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FAQ 2018-08-27T16:36:42+00:00

Answers to the most frequently asked questions

If the notices do not concern the employee directly but the company or the product ? 2018-08-27T15:58:54+00:00

The collaborator who receives the notice can notify the ThKs team via the dedicated button report abuse.
The ThKs team after analysis, will advise the customer that there are other channels to talk about the company or its products and that his opinion has been transferred (to the dedicated service of the company).

How to advise customers that they can give an opinion on a collaborator ? 2018-08-27T16:01:23+00:00

The client company invites its customers to give feedback on its staff, including POS advertising in the premises, posters, e-mailing, communication on social networks.

We also have “recommendation cards” that the employee can give to the client.

Employees who engage in the ThKs approach independently may use our digital communication kit and / or recommendation cards, depending on the nature of the customer relationship (remote or face-to-face).

Does the employer have the right to impose the use of ThKs on his employee ? 2018-08-27T16:03:03+00:00

No !

Is an employee entitled to use ThKs without the consent of his company ? 2018-08-27T16:04:17+00:00

Yes, this does not call into question his loyalty to his company (unless a specific computer charter is established in the company)

If I leave my company, can I keep customer feedback ? 2018-08-27T16:06:05+00:00

Yes of course !
The interest of ThKs is to keep all the advice received throughout his career. The company keeps a completely anonymous copy of the data when you leave.

Will customer feedback be available outside ThKs ? 2018-08-27T16:07:58+00:00

No, our priority is to protect the user and his data first and foremost, which means that no user profile is referenced in the search engines.

The security of my data in all this ? 2018-08-27T16:11:31+00:00

Your customer information and returns are stored in our secure databases and remain in Europe (in standardized ISO-27001 data centers). To communicate with you, we use an encrypted communication channel called SSL.

Is there a moderation of negative opinions? 2018-08-27T16:13:14+00:00

No, if the notice is directed towards the person appointed and that it respects our CGU, that is to say that it is not insulting, nor discriminatory, the opinion is preserved.
For the record, opinions concerning the company or the product and less the collaborator directly, will be removed from the collaborating profile and transmitted directly to the relevant department indicated by your company.

Is there a moderation of irrelevant opinions ? 2018-08-27T16:14:55+00:00

Our Terms and Conditions mention that inappropriate words such as insults are a deletion clause on ThKs.
As such, we have developed an API that tells us in real time if a notice is to moderate. The user can also notify the team ThKs via the button “report abuse”, the opinion will be studied and if necessary moderate.

If you have not found an answer to one of your questions, do not hesitate to contact us, the ThKs team will be happy to answer all your questions (whether you are a collaborator or a company).

ThKs, is the collaborative
experience serving
customer satisfaction.